Maximum support with minimal customer effort
ProSupport Plus, Dell's most complete support service for PCs and tablets, offers maximum support with minimal customer effort. It is the only available premium service for PCs and tablets that automates support to prevent issues before they occur and quickly resolve issues when needed.
ProSupport Plus combines all the essential support needs into one support service,reducing downtime for end users, increasing productivity for IT and protecting valuable assets and data.
ProSupport Plus includes:
- 24x7 priority access to hardware and software experts
- Next business day onsite repair after remote diagnosis
- Proactive monitoring, automated issue detection, failure prevention, notifications and case creation enabled by SupportAssist
- Repair for accidental damages caused by surges, drops or spills
- Keeping a hard drive after replacement to ensure data security
- A dedicated Technical Account Manager as your single point of contact for issue resolution and monthly reporting.
Let Dell help you proactively monitor your PCs and tablets to keep them optimized and running at peak performance with ProSupport Plus.
|Number of years||5 year(s)|
|Next Business Day (NBD)||Yes|
|Service time (days x hours)||7x24|